Cancellation and refunds
We want you to be sure before any work begins, so the rules are simple.
Before we start submitting: full refund
You can cancel your order for a full refund at any time before we start submitting your listings. This includes after your audit report, so you can read it first. We start submitting within 2 working days of your order and email you when we do.
After submissions start: no refund
Once we begin submitting, the work is carried out on third-party directories and cannot be undone, so the payment is not refundable. Directories that decline a listing, or SEO numbers that do not change as hoped, are not grounds for a refund, because both are outside our control and are not guaranteed (see our terms).
When we refund even after starting
- If we cannot submit to a directory in your plan because of a problem on our side, we refund that directory’s share of the price (your plan price divided by the number of directories in the plan).
- If you were charged twice or charged the wrong amount, we refund the difference in full.
How to cancel or request a refund
Email support@getsubmita.com from the address you ordered with, with your order or payment reference. We confirm within one working day.
How refunds are paid
Approved refunds are issued to your original payment method through Razorpay within 5 to 7 working days. Your bank or card issuer may take a few more days to show it. We do not charge a cancellation fee; currency conversion charges applied by your bank are outside our control.